Out of Hours Emergency Control Centre
Nationwide 24/365 Emergency and Out of Hours Control Centre
Providing an emergency and out of hours call out service is critical for property developers offering maintenance and repair services to customers throughout warranty periods. Customer satisfaction levels improve immeasurably when customers are given immediate access to help and information 24 hour, 365 days a year.
The lpm multi-channel Control Centre, managed by property professionals operates emergency help desks alongside customer care programmes and delivers unparalleled communication solutions that fully facilitate or simply augment existing customer care models.
The functionality of the Centre enables developers to customise their provision of customer support via nominated telephone numbers, call scripting and the use of definitive treatment plans to guarantee emergency calls are routed immediately to the appropriate engineer, maintenance team or property specialist.
Existing clients maintain that utilising the Emergency and Out of Hours Control Centre has:
- Fulfilled their contractual obligation on Warranty Cover provision
- Improved their ‘out of hour’s emergency response provision
- Delivered effective ‘out of hours’ repair and maintenance
- Created an effective customer communication solution
- Reduced customer call/action waiting times
- Improved customer service delivery
- Improved overall customer satisfaction ratings
Emergency repair and maintenance issues are resolved 24 hours a day, 365 days a year.
lpm Doing it the right way