Out of Hours Emergency Control Centre

Nationwide 24/365 Emergency and Out of Hours Control Centre

Providing an emergency and out of hours call out service is critical for property developers offering maintenance and repair services to customers throughout warranty periods. Customer satisfaction levels improve immeasurably when customers are given immediate access to help and information 24 hour, 365 days a year.

The lpm multi-channel Control Centre, managed by property professionals operates emergency help desks alongside customer care programmes and delivers unparalleled communication solutions that fully facilitate or simply augment existing customer care models.

The functionality of the Centre enables developers to customise their provision of customer support via nominated telephone numbers, call scripting and the use of definitive treatment plans to guarantee emergency calls are routed immediately to the appropriate engineer, maintenance team or property specialist.

Existing clients maintain that utilising the Emergency and Out of Hours Control Centre has:

  • Fulfilled their contractual obligation on Warranty Cover provision
  • Improved their ‘out of hour’s emergency response provision
  • Delivered effective ‘out of hours’ repair and maintenance
  • Created an effective customer communication solution
  • Reduced customer call/action waiting times
  • Improved customer service delivery
  • Improved overall customer satisfaction ratings

Emergency repair and maintenance issues are resolved 24 hours a day, 365 days a year.

lpm Doing it the right way

 

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Registered Name: Life Property Management Ltd. Registered in Scotland SC253869. VAT Reg No 827 5010 46. Property Factor Reg No PF000203. Registered Office: 11 Somerset Place, Glasgow G3 7JT. Life Property Management Ltd is an appointed representative of Arthur J Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority.  Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT.  Registered in Scotland.  Company Number SC1089909.