Out of Hours Emergency Control Centre
24 hour emergency support is critical in the provision of property maintenance and repair services and it is vital that customers have immediate access to help and information 24 hours a day 365 days a year.
Particularly during the winter months, lpm record an increase in emergency calls to assist with water and storm damage related incidents. When such incidents occur, this is usually a stressful time for residents and our unique out of hours service is designed to take ownership of the situation and resolve matters on behalf of the affected residents, as quickly and efficiently as possible.
lpm operate an Out of Hours Control Centre providing 24 hour, 365 day customer service helpdesk and emergency call out services, to the Property Development and Property Management sector.
The service is run by property professionals and gives access to a nationwide network of 24 hour emergency call out services. Each customer support call is immediately routed to the appropriate Engineer, Maintenance Team or Specialist and offers:
- Personalised, immediate call answer
- Professional ‘On Call’ Triage Diagnostics
- Nationwide Contractor Network
- Expert Local Knowledge
- Immediate Contractor Resolution
- Customer Satisfaction Guarantee
In addition, our Estates Managers are on call 24/7 to assist with any issues no matter how great or small they are.
If you are affected by an emergency incident, please contact our office or emergency control centre on 0333 240 8325 to allow us to help resolve matters.
lpm Doing it the right way