Approximately 75% of lpm factoring emergencies relate to water ingress issues between two or more apartments.
Should lpm manage your communal Buildings Insurance Policy, which we do for 95% of our flatted developments, then we are here to help.
As a homeowner contacting our office or our out of hour’s emergency team to report an incident, we need you to provide as much information as possible such as:
- The apartment address above your property
- Is anyone in the property?
- Has the water ingress been contained?
Homeowners and letting agents
For Data Protection reasons, we are unable to assist a tenant in these situations. So, if your property is leased you must ensure that you as the homeowner, or your Letting Agent is available to contact our office or emergency call centre.
In order for our staff to deal with a representative on your behalf and to enable us to keep our records up-to-date, you must write to our office providing the representative’s contact details.
Holding current information helps lpm speed up the process which is important, as when water ingress issues occur, it can be a stressful and worrying time for residents. Providing as much information as possible will really help us resolve matters quickly.
Should a water ingress issue relate to areas within a private property, the homeowner of this property is obligated to appoint a suitable and competent contractor. Once the ingress has been contained and repaired, lpm arrange for any damages within properties to be inspected and where applicable, a claim to be registered with our Insurance Broker, for consideration.
It is imperative that reasonable action is taken by homeowners to avoid resultant damage to the fabric of other properties, or indeed the common parts.
lpm are available 24/7, 365 days a year to help with incidents of this type.
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