Out of Hours Control Centre
24 hour emergency support is critical in the provision of property maintenance and repair services and it is vital that customers have immediate access to help and information 24 hours a day 365 days a year.
lpm operates an out of hours Control Centre providing 24 hour, 365 day customer service helpdesk and emergency call out services to the Property Development and Property Management sector.
Property Developers particularly, use the lpm Control Centre to deliver ‘out of hours’ emergency services to purchasers within their two year warranty period for their new home. Using the Control Centre facility not only fulfils this contractual obligation for the Developer but has been proven to also greatly improve customer satisfaction ratings.
Our multi-channel Control Centre is run by property professionals and gives access to a nationwide network of 24 hour emergency call out services. Each customer support call is immediately routed to the appropriate Engineer, Maintenance Team or Specialist and offers:
- Personalised, immediate call answer
- Professional ‘On Call’ Triage Diagnostics
- Nationwide Contractor Network
- Expert Local Knowledge
- Immediate Contractor Resolution
- Customer Satisfaction Guarantee
The Control Centre delivers unparalleled customer communication that facilitates or augments existing customer care business models.
lpm Doing it the right way