Out of Hours Control Centre

24 hour emergency support is critical in the provision of property maintenance and repair services and it is vital that customers have immediate access to help and information 24 hours a day 365 days a year.

lpm operates an out of hours Control Centre providing 24 hour, 365 day customer service helpdesk and emergency call out services to the Property Development and Property Management sector.

Property Developers particularly, use the lpm Control Centre to deliver ‘out of hours’ emergency services to purchasers within their two year warranty period for their new home. Using the Control Centre facility not only fulfils this contractual obligation for the Developer but has been proven to also greatly improve customer satisfaction ratings.

Our multi-channel Control Centre is run by property professionals and gives access to a nationwide network of 24 hour emergency call out services. Each customer support call is immediately routed to the appropriate Engineer, Maintenance Team or Specialist and offers:

  • Personalised, immediate call answer
  • Professional ‘On Call’ Triage Diagnostics
  • Nationwide Contractor Network
  • Expert Local Knowledge
  • Immediate Contractor Resolution
  • Customer Satisfaction Guarantee

The Control Centre delivers unparalleled customer communication that facilitates or augments existing customer care business models.

lpm Doing it the right way

 

My lpm login

Registered Name: Life Property Management Ltd. Registered in Scotland SC253869. VAT Reg No 827 5010 46. Property Factor Reg No PF000203. Registered Office: 11 Somerset Place, Glasgow G3 7JT. Life Property Management Ltd is an appointed representative of Arthur J Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority.  Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT.  Registered in Scotland.  Company Number SC1089909.